Skip to main content

Call or Text:

New Resident FAQs

New Resident FAQs


I'm scheduled to move in. When can I pick up my keys?

You can pick up the keys to your apartment on your lease start date which is listed on the front page of your Lease Agreement. Our office hours are Monday through Friday from 10AM-6PM, Saturday 10AM-5PM, and Sunday 1PM-5PM. If you’re not able to make it during business hours, let us know ahead of time and we may be able to make other arrangements.

What are the hours for the Amenities?

The Fitness Center, Conference Room, Study Room, and Game Room are open 24/7! The pool and hot tub are open year-round from 10AM to 10PM.

When is my first payment due?

Your first payment is due the day your lease begins and the amount owed is listed on your Welcome Letter. Please remember that even if you choose to move in after your lease start date, your payment is still due on that date. Payments can be made via Online Resident Services or by dropping off (or mailing) a check, money order, or cashier’s check (made out to Squire Hill Apartments) to the Leasing Office.

When is rent due each month?

Rent is due on the 1st of each month. We do allow a four day grace period, which means rent is considered late after the 5th of the month. 

How will I know what amount to pay?

We will email you around the 25th of the month with your total balance due. This includes water usage. If you’d like to pay online before the 25th, simply enter the amount you’d like to pay in the “extra payment amount” field.

Note: We will email you a water bill around the 15th of each month which can be paid along with your rent on the 1st.

Can I set up automatic payments for rent?

Yes! Once your lease starts, you can sign up for Auto-Pay. This is a free service that automatically debits your bank account each month to pay your total balance. Each month that you’re enrolled in Auto-Pay, you’re automatically entered for a chance to win $100 off your rent.

To set up Auto-Pay, go to the payment screen in Online Resident Services. Then, click the Auto-Pay Setup tab for step-by-step instructions.

What utilities will I have?

Electricity: One electric account is needed for the apartment. If you have a roommate (or roommates), talk with them to determine who will put the service in their name. Electric must be set up to begin on your lease start date through Harrisonburg Electric Commission. If you are a JMU student, you can use UDAP (University Deposit Assistance Program) which provides protection for student credit ratings and allows electricity to be connected without a deposit.

Water: We handle the billing for water usage so you do not need to set this service up. We will email a water bill to you around the 15th of every month which can be paid along with your rent on the 1st.

Internet and Cable: Single Digits is our internet and cable provider and this service is included in your monthly rent. They will send you an email on or before your move-in date with a link to register your devices and get them online. For cable TV, you’ll just plug your TV into the coax cable wall jack. For optional telephone service call Verizon at (800) 483-4300.

Phone Service: If you want a landline phone, contact Verizon at (800) 483-4300.

Do I need to have Renters Insurance?

We require that every resident have a renters liability insurance policy with $100,000 in liability coverage, however in some cases you may be covered by your parents' homeowner's insurance policy. Click here to learn more.

How do I request maintenance?

Routine maintenance requests can be entered online. Just login to your Online Resident Services account and click the maintenance icon to submit your request.

For maintenance emergencies, always call (866) 329-0247. Your call will be answered 24 hours a day. Never enter an emergency request online because it may not be received until the next business day. For a list of what is considered a maintenance emergency, click here.

How is parking handled?

We have numbered parking spaces which are reserved for residents. When you move in, we will provide you with reserved parking information. There are some visitor parking spaces located near the clubhouse that guests can use.